A couple of newsletters ago, I pointed you to a story in Network World about the career pressures network execs are faced with today. The article says there are many advances that net execs find ...

It’s no longer the hot new thing. In fact, it never was the hot new thing. Rather, it’s just an old idea that continues to gain adherents and remake how IT operates. Not too shabby when you think ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

ITIL （アイティル） は基本情報技術者試験にも出てくる用語のため、その名前を聞いたことのある方は多いかもしれません。しかし、 「⁠ITILって何？」 と聞かれると、 「⁠運用・ 保守の話だっけ （私の仕事には関係なさそう⁠）⁠」といった程度の ...

この記事は会員限定です。会員登録すると全てご覧いただけます。 ITIL V2の7冊はV3では5冊に 前回はITILがV2からV3に移行したきっかけを大まかに説明しました。今回はこれを受け、ITIL V2からV3への変化点について確認します。 ITIL V2では、「サービス ...

Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

The model is the world’s first diagram-only view of all guidance for each of the five new ITIL version 3 books and provides organizations with the insight to simplify the alignment of business ...

With the increased importance of corporate governance in the day-to-day operations of organizations globally, ITIL adoption has become a major factor. Global provider of enterprise management ...